The Two Types of Service Requests
Routine
The vast majority of service requests will be routine. These are normal maintenance or requests for service that do not pose a threat to life and property or disrupt University operations. These requests are put in the job queue and are processed in the order they are received.
For routine service requests, please submit a service request here. Requests can also be submitted via email to [email protected] or by calling or texting (212) 854-2222.
Urgent
To be considered an urgent service request, it must be considered Priority 1 or Priority 2 per the guidelines below. Adhering to these guidelines helps us respond more quickly to the most critical issues to ensure they are resolved quickly. For urgent requests, call (212) 854-2222, 24/7/365.
Priority Levels
Priority 1
A priority 1 request is an emergency that requires immediate action to address situations that present immediate or imminent danger to life, health, safety, security or significant damage to buildings, equipment or other property.
Priority 2
A priority 2 request is a situation that may pose a threat of personal injury, cause property or equipment damage, or serious disruption of service. This is work demanding prompt attention to supplement emergency repairs or prevent a subsequent emergency. Urgent work orders may include responses to safety deficiencies and regulatory violations.
Emergencies
Always contact Columbia Public Safety when there is an emergency. They will engage Operations as needed to assist.
How to Open a Request
Opening a request is easy — submit a service request online, or you can submit a request via email to [email protected] or call or text (212) 854-2222.